Helzberg guarantees compliance with its high standards of integrity, ethics, and respect. After 10 minutes of this... i know this lady she greets you shakes your hand and always treats you with respect while dealing with someone and always has best interest in mind. Learn about buying diamonds, ring selection, gemstone jewelry and more using our online learning guide. They have the items, they are brand new still in the box never worn. … In August 2015 I still hadn't received a statement from Capital One so I went to store to inquire of payment info and store was unable to give any information. I called corporate same thing no refund because ring was sized. My husband & I feel as if since Helzberg has already received our money, they are now no longer willing to help except to temporarily fix a problem that will never be solved because this ring is either a faulty ring or not made to be my finger size (5 & 1/4). These AGS certified diamonds were a 0.963ct I VS2 in a white gold solitaire setting at a price of $11,498 including taxes and a 1.034ct G SI1 set in an 18kt white gold channel setting with the … I went back to the store the following day a woman manager said the return was not possible.I called the next day for head manager said no refund because ring was sized.. This ring is only a year old, I should not have diamonds that are about to fall out of it. My husband and I had a Helzberg Diamonds credit card. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Helzberg Diamonds can alter the size of nearly any ring you purchase. Helzberg Diamonds has been selling quality jewelry for over a century. As an Organization it is very important that everyone who works for Helzberg or any other organization learn what the Mission, Vision and Values of the Organization are so they may treat all their customers with respect, and so that the customer feels that they matter as consumers of the products being sold. Headquarters1825 Swift Ave, Kansas City, MO 64116-3644Email this Business, Need to file a complaint? However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. View qualifications, responsibilities, compensation details and more! HELZBERG DIAMONDS Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported Your Search: Helzberg Diamonds. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Helzberg Diamonds Shops Customer Service. Offers free standard shipping (and with a low minimum order requirement of $99+ orders) 7. Our ring had a metal listed as ss. BBB Business Profiles may not be reproduced for sales or promotional purposes. (Over this year we were constantly coming back to Helzberg to try figure out the sizing and also just simply try getting a ring from Helzberg that stayed true to its color!) Was disappointed the most in them over all the jewelry stores we visited that day." 0 Reviews | Add new. I have multiple emails to the company asking for resolution and get no where. I bought a ring for my son who is going to the Army girlfriend (a engagement ring) after purchasing they broke up before he proposed. In November my husband purchased a twenty year anniversary ring for me. Recently I had my engagement ring and another ring sent in for repairs. We took the ring to the store where Susan (representative who sold my husband the ring), inspected it & washed it in the jewelry cleaner where 2 more diamonds fell out. She was incredibly rude & disrespectful to my husband & said that all that can be done is to have it fixed. Jewerly. I asked them to call the repair shop and inquire, then check back with me. The diamonds, and the jewelry itself are overpriced. After another week of no contact, I called the store and low and behold my rings were there, despite no phone call. 326 Helzberg Diamonds reviews. So, yes I blame YOU Helzberg Diamonds. The next day I got a call saying we can REALLY pick up our ring this time, and either get a $200 gift card or get $200 back. Established in 1915 2. If you are thinking of receiving a thank you for your helpers and relatives, you can comment on this. Then I called back and a customer representative called Aaron I tried to explain the matter but he refused to listen and immediately wanted to transfer me to a bilingual representative( I am very fluent in English and Spanish) as if he was in a rush to transfer the call so he would not have to deal with the matter of the call. My husband went into the store & spoke to Susan about even taking the diamonds out of the faulty ring & having them placed into a new, more durable, setting. Provide diamonds, engagement and wedding rings, jewellery and watches 5. Discuss the issues you have had with Helzberg Diamonds Shops and work with their customer service team to find a resolution. Its E-commerce website is helzberg.com 4. Instead, with Helzberg, the customer isn’t getting a fair price. The Berkshire Hathaway–owned retailer has ordained hundreds of its associates through a partnership with the Universal Life Church (ULC), the nondenominational religious group that is known for ordaining anyone who applies to become a minister. Check out our associates showing off their game winning end zone dance as part of a challenge by fellow Kansas City based company GEHA Health. AND never deal with Eboni (the store manager) because she is the reason for this nonsense. Helzberg Masterpiece options which included AGS-certified diamonds. He purposed 12/25/12 and on 12/27/12 (2 days of wearing the ring) I lost 3 diamonds. The first store welcomed customers in 1915. I have been waiting for my wedding and engagement ring for five weeks now. I have seen the entire staff change and have remarried once sine I started shopping with them. My husband paid his credit card at the Helzberg store located in the Mall. Read the latest reviews for Helzberg Diamonds in Sioux Falls, SD on WeddingWire. Write a review. A foreignor came over to greet me and when i explained i would like my ring cleaned she kept telling me i need a inspection card to clean my ring. Tara,at Helzberg Diamonds in Spotsylvania Mall’s, store manager has been my go-to Jeweler since my husband and I first looked at engagement rings. Proudly resolving consumer concerns since 2004. I didn't receive that call from them on Tuesday. Prices start at $ 200 and increase depending on the product. 8 reviews, contact details and business hours of Helzberg Diamonds at 40820 Winchester Rd, Temecula, CA. Helzberg is the worst jewelry company I have dealt with in my life. How BBB Processes Complaints and Reviews. Promised to give me on my event day but failed. So, we ordered the same ring again because they said it was weird and that this must be an error. I got a call on a Monday that on Tuesday I would get a call about what they will do for us. Wow - what an obnoxious sales person. NEVER buy from this company! I purchased wedding ring in June 2016 with agreement to pay off in less than 12 months or with 5% interest rate if paid in full within 24 months. At Helzberg Diamonds the eCommerce Technical Business Analyst acts as a business and technical lead for various elements of the eCommerce business at Helzberg. Helzberg Diamonds was founded over 100 years ago, and since day one we've dedicated ourselves to delighting our … The took the complaint as an excuse to send me daily junk email about their "wonderful" products. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. It took longer this time to wear off, but still in just 2 weeks, the original color is gone and it is not at all like the ring pictured. I am so upset I could scream. A free inside look at company reviews and salaries posted anonymously by employees. Helzberg Masterpiece options; two AGS certified diamonds. We were never told that this ring would wear off within a few days (got it Friday, it was completely rose gold by Monday night) and my husband was careful when wearing it. So we chose this ring in exchange: http://www.helzberg.com/product/gold+men%27s+band+1988005.do?sortby=ourPicks. I will NEVER buy anything from them again. Verified customer ... as a co-worker 30 years in jewelry and now I know how every customer feels when we do not properly take care of a problem to the best of our ability. My husband purchased a Helzberg Radiant Star engagement ring in December of 2012 for a total of $2, 606.93 on a Visa credit card. 21 Helzberg Diamonds office photos. Then on the first ring, the ring that I put a link to above, the grey part wore off after a few days wearing it! The process took 5 days. A free inside look at company reviews and salaries posted anonymously by employees. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. I left the store with the broken earring. 5 Reviews (405) 843-6020 Website. Promo: Click to Redeem. I kept calling back and getting a different story on where my rings were. —2 days ago My husband dropped off the ring to be fixed on 7/25/14 & it will not be back until 8/11/14. Approx value $3500. I would suggest staying away from this card unless you can PIF by the time financing is done if thats what you want to do. But in real life, it looks different than the picture - it problems with helzberg diamonds weird that. Case and the district manager any of its 200-plus stores, IA ) October... A free inside look at company reviews and salaries posted anonymously by Helzberg Diamonds expanded to a! If it fell down, I 'd be to blame clue what she is the worst jewelry company I dealt... 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