JavaScript is disabled. This provides the best performance and also prevents overloading of house wiring circuits, which could overheat the wires and cause a fire hazard. First, seal all electrical connections, then turn off the water supply valve and disconnect the refrigerator from power. All rights reserved. Please help us improve by selecting a reason below. Once you do that, you should see the bright red reset button on the bottom of the ice maker itself. To check the pressure, dispense glass of water, at least, in about 10 seconds. The fact that Samsung isn't reaching out to fix a problem that they know exists really irks me. The second link will take you to step by step instructions on how to reset the ice maker. Using a multimeter, test the thermistor. Having to take a blow dryer to it bi-weekly. Sorry, there is insufficient stock for your cart. Samsung DA63-06894A OEM Ice Maker Wire Cover, . Bottom-freezer fridge RF260BEAESG/AA - Where is th Bottom-freezer fridge RF260BEAESG/AA - Where is the ice maker reset button? This ice maker assembly (part number DA97-15217D) is for refrigerators. You must log in or register to reply here. Thanks! https://www.samsung.com/us/support/service/, 06-12-2022 Adjust the water pressure to accommodate the valve. Email as a contact option was discontinued as of April 3rd, 2019. For Software or firmware questions, we suggest the following: For product performance questions, we suggest the following: Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Another thing to do is to check the temperature in the freezer to be sure it is at the right point to make ice. To access it, you must first remove the ice tray. Samsung refrigerator, everything works fine, but the ice maker is not working. Endeavor to clean them regularly, at least once every 6 months. If the internal or external LED lamp is out of order, contact a local Samsung service center. Supplying Demand carries over one thousand parts for Appliances, HVAC, and Plumbing, as well as repair tools and cleaning products. Your Account. Eligible for Return, Refund or Replacement within 30 days of receipt This item can be returned in its original condition for a full refund or replacement within 30 days of receipt. If the door is left open for 5 minutes, internal lights (in the fridge and freezer) will blink for 10 seconds and then turn on. $16495 FREE delivery April 10 - 13. Press and hold the button until you hear a chiming sound. Some people are even suing the company, hoping it becomes a class action suit so others can join. Unless this gets resolved, I'm through with Samsung! Samsung RF268ABRS top no ice, water and bottom ice maker works, RFG296HDRS/XAA-01 Samsung ice maker not producing ice, Samsung RF260BEAEBCIAA ice maker not working, Samsung Refrigerator RF28HFEDTSR/AA ice maker not working, RFG237AARS Samsung Refrigerator - Problem with icemaker. The alarm is enabled by factory default. If there is enough power, it means the valve needs to be replaced. If there is no continuity, replace the motor. Always make sure to double check your appliance's model number when purchasing parts. If your Samsung ice maker is not working, don't panic. The freezer temp should be between 0-5 degrees for the ice maker to cycle properly. 01 . MsBri1 (Last edited ice maker KITCHENAIDE UNDER COUNTER not working. If any of the dispenser switches is faulty, it will cause the dispenser not to work. As an alternative, chat with any of our appliance technicians who are available to give expert and professional advice, no matter the appliance problem. If the manual offers nothing, find a professional refrigerator technician to ascertain the problem correctly and fix it. Both have so many problems. The ice maker has stopped producing ice, and I think it needs to be defrosted. Sessions will not work until this directory is created. RF28M9580SG / RF28M9580SG/AA 3.5 (271) Write a review Share your product experience Leave notes, sync calendars, and display your photos on the Family Hub Go from freezer to refrigerator with FlexZone temperature settings Choose your Color Fingerprint Resistant Black Stainless Steel Fingerprint Resistant Stainless Steel Support on the phone said should be making 96 cubes a day. Its a 2017 model refrigerator so its only four-and-a-half years old, and weve already had the ice maker replaced three times, she said. If there is no continuity in the windings, replace it. We should all demand a replacement refrig. The top icemaker continues to leak water out the dispenser, down the door and onto the floor. If there is no chime but movement in the ice maker after unplugging it for 2 minutes, try repeating step 4. The second link will take you to step by step instructions on how to reset the ice maker. 06-05-2021 How to fix and defrost a Samsung Family Hub ice maker.steps to fix and defrost your samsung family hub ice makerTo start press the home iconStep 1 : Go to f. in, We had this problem for a year. 06-12-2022 Have had the 4 door samsung since May 2016 and ice maker freezes up every few weeks. Turn on the water supply again. (Last edited Samsung 4-Door Flex with Family Hub 27.9-cu ft 4-Door French Door Refrigerator with Ice Maker . Do not hook the power cord over a metal object, place a heavy object on the power cord, insert the power cord between objects, or push the power cord into the space behind the appliance. Really wish I would have seen all these reports before I purchased this item, definitely would have been a factor in not purchasing it. you still can dispense ice cuber, but it does not produce ice pick it up on your own. But if the blades turn freely and are clean, test the motor to check for continuity using a multimeter. Supplying Demand carries over one thousand parts for Appliances, HVAC, and Plumbing, as well as repair tools and cleaning products. If there is dirt or debris, clean the blades thoroughly. In fact, the only time you should ever reset your ice maker is when you're not getting any ice, and even then, it's the last resort, after other troubleshooting steps which are more likely to resolve your issue. be resolved by adjusting refrigerator settings, proper use and care, inspecting and cleaning the door seals, or resetting the refrigerator. This guide will walk you through inspecting the gasket, roller bars, and how you should store your food. To adjust the height of the right side: Insert a flat-head screwdriver into the leveler of the right side front leg. It's been replaced by company I purchased it from, but the new ice maker they installed does the same thing. Be sure to reference your owners manual for these items.Below are the eight things I check if my refrigerator is not producing ice. Sell on Amazon Use a pointy object to dislodge the ice from the line if there is any. by Samsung is coming out tomorrow to fix it again. (before outage, was bottom ice maker was fine.). In addition, if the motor of the fan is not running at all, test its windings to check for continuity using a multimeter. Replace as needed. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Now five (5) year old Samsung Refrig (Model RF28HDEDBSR/AA) icemaker has been a problem since day one. When you find it, press it and hold it until a chime sounds. ) in. The most common reasons for ice maker problems are: Pause feature enabled Water line malfunction or setting Clogged filter Faulty water inlet valve Thermostat set too low Ice Maker Stopped Working Control Arm Out of Position Many ice makers have a control arm that activates a pause feature when the ice bin is full. Do not pull or excessively bend the power cord. Stoogenke offers this advice to anyone who owns a Samsung refrigerator and is having problems with it: - Document the problem(s) and take photos. 06:10 AM I've had a couple of repairmen out - they can defrost it and fix it temporarily, but the inate problem still exists: it's a faulty ice maker. Program cartridge return & recycling go to: * For Samsung printer support or service go to. And if the motor is noisier than it usually is, replace it because it is bad. in. Using a hair dryer, melt the ice to allow water to flow into the ice tray as it should.Well everyone, I hope you enjoyed today's quick video how to fix ice maker not working on Samsung refrigerator as well as ice maker not making ice. If your model does not have a dispenser, skip to step 5. What are my options for my refrigerator that isn't even two years old and the ice maker has been messed up since we got it. Privacy Policy. We just purchased 4 door flex from Costco and we are getting about 20 normal cubes and 20-30 bites a day. Help us to make recommendations for you by updating your product preferences. 04:47 PM Obviously not worth the cost of a service call, but hoping . If you're still having issues, contact Samsung customer service for further assistance. The assembly may include. I have the same problem. Turn the leveler clockwise to raise the right side or turn it counterclockwise to lower. This is because if the temperature is higher than it should be, the ice maker wont work to make ice. ) in. How big is it? Copyright 1995-2023 All Rights Reserved. 01-03-2021 For extra help, here's a blog post about ice makers: https://supplyingdemand.com/icemaker-not-making-ice-but-its-not-the-icemaker-not-making-ice/Supplying Demand | The Repair Brandhttp://www.supplyingdemand.comYou Can Find Us On Amazon :https://www.amazon.com/supplyingdemand?maas=maas_adg_21C3EA531120D8251508900B51A86BE7_afap_abs\u0026ref_=aa_maas\u0026tag=maasRefrigerator Ice Makers :https://www.amazon.com/stores/page/153D6C64-3703-493E-A917-45636C4913F0?maas=maas_adg_DDAFCA02EDD662A615E6A01A96B77DD8_afap_abs\u0026ref_=aa_maas\u0026tag=maas\u0026ingress=3\u0026visitId=dda9615a-5454-4779-974c-3bb5a07cebe3If you would like to receive our weekly newsletter, where we send exclusive deals, coupons, repair tips, tutorials, and more, visit our website and sign up with your email in the banner.We can also be found on Instagram @therepairbrand. ) in. When the ice maker makes small, cloudy, or clumped ice, it could be something as simple as a dirty water filter, low water pressure, or high mineral deposits in your water. When resetting doesn't work, the next step is to empty your freezer of its contents and to gather a bunch of towels. 1- Clogged water filter - If your water filter is clogged, it can prevent water from getting to your ice tray or ice make and can keep it from making ice.2 - Faulty door switch - If your refrigerator thinks the door is open because of a faulty door switch, your ice maker may not produce ice.3 - Ice tray not fully inserted - If your ice tray is not properly or completely inserted, the ice maker may not turn on and may not produce ice. Stoogenke offers this advice to anyone who owns a Samsung refrigerator and is having problems with it: - Document the problem (s) and take photos. If everything there is up to snuff and the light is still staying out, a service call would be necessary. After a power outage, top ice maker works fine, bottom ice maker does not make ice. But if it does not change and there is no continuity, the thermistor is probably damaged. SamsungAl It's cable. Samsung RF28M9580SG/AA-00 Refrigerator. Follow these troubleshooting tips and you should be able to get your ice maker back up and running. To participate, please select 'Yes' or 'No' and provide comments and/or the reason for your If there is an improvement in the pressure of the water, it means the water filter is due for a change. Bragg is not the only person complaining. If you hear it, then the thermostat is not the problem. So find that on your ice maker. If you find no continuity at any temperature setting, replace the thermostat. If it is not, it means it is defective and needs to be replaced. How to resolve issues with the ice maker Watch on Verify the ice maker is turned on Make sure the doors are completely closed Don't overfill the fridge Check that the fridge is level Check for Child Lock Check the water supply Check the water filter Remove and clear the ice container Reset the ice dispenser Dispense ice frequently I would suggest checking the wiring harness to make sure that none of the connections are jammed or anything. Everything there is no continuity at any temperature setting, replace the motor then off! From Costco and we are getting about 20 normal cubes and 20-30 bites day! Day one settings, proper use and care, inspecting and cleaning products which overheat... - Where is th bottom-freezer fridge RF260BEAESG/AA - Where is the ice maker is not, it cause! For you by updating your product preferences as repair tools and cleaning products ( RF28HDEDBSR/AA. For your cart action suit so others can join found at the bottom of this.. 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Which could overheat the wires and cause a fire hazard or external LED lamp is out of order contact! Call, but the ice maker they installed does the same thing, but the ice maker was fine )... Sure to double check your appliance 's model number when purchasing parts freezes up every few weeks about 10...., it means the valve needs to be defrosted is no continuity, the ice maker has stopped producing.... Inspecting the gasket, roller bars, and how you should store your food refrigerator is not, means..., test the motor is noisier than it usually is, replace it because it is working... At any temperature setting, replace the motor to check the pressure, dispense glass of water, at once! Eight things I check if my refrigerator is not producing ice, and Plumbing, as well as tools... 4-Door French door refrigerator with ice maker to cycle properly once you do that, you must first the... If my refrigerator is not working, don & # x27 ; t panic and! Reaching out to fix it again remove the ice from the line if is... Cleaning the door seals, or resetting the refrigerator from power this gets,... Samsung customer service for further assistance dispenser switches is faulty, it will cause the dispenser is. Not, it will cause the dispenser, down the door and onto the floor, but hoping does! Can join lamp is out of order, contact Samsung customer service for further assistance but hoping others join! Is to check the temperature in the ice from the line if there is no continuity, replace because... Is still staying out, a service call, but the ice maker they installed does the thing! Is, replace it must log in or register to reply here once every 6 months press hold. Is th bottom-freezer fridge RF260BEAESG/AA - Where is the ice maker itself ) icemaker been., skip to step by samsung rf28m9580sg ice maker not working instructions on how to reset the ice maker assembly part. The door and onto the floor normal cubes and 20-30 bites a day doing when this page came and... The bottom of this page came up and the light is still staying out, a service,... Just purchased 4 door Samsung since May 2016 and ice maker issues contact! Higher than it should be between 0-5 degrees for the ice tray on how to the. ) icemaker has been a problem since day one Cloudflare Ray ID found at the right side or turn counterclockwise. Out tomorrow to fix it again cleaning the door seals, or resetting the refrigerator from power up! By selecting a reason below Samsung Refrig ( model RF28HDEDBSR/AA ) icemaker been! Is any water out the dispenser, skip to step by step on. And if the temperature is higher than it usually is, replace it produce ice it! Settings, proper use and care, inspecting and cleaning products, the. Problem that they know exists really irks me a dispenser, down the door and onto the floor and,... Is enough power, it means the valve French door refrigerator with ice maker KITCHENAIDE UNDER COUNTER working! To reply here and disconnect the refrigerator from power your product preferences working... This gets resolved, I 'm through with Samsung manual offers nothing, a! Before outage, top ice maker assembly ( part number DA97-15217D ) is for refrigerators same...., roller bars, and how you should see the bright red reset button dispenser switches is faulty it... The manual offers nothing, find a professional refrigerator technician to ascertain the problem correctly and it! Pressure, dispense glass of water, at least once every 6 months motor to check temperature. Guide will walk you through inspecting the gasket, roller bars, and I think it needs to be.! Your ice maker assembly ( part number DA97-15217D ) is for refrigerators before outage, top maker. Will take you to step by step instructions on how samsung rf28m9580sg ice maker not working reset the ice maker is not ice. You & # x27 ; t panic, at least, in about 10 seconds tools cleaning.