If they have been removed, reconnect them. Check the power cable. Cable and Satellite Providers Comcast X1 box stuck on "Welcome. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-narrow-sky-1','ezslot_31',165,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-narrow-sky-1-0');4. Get a high-quality HDMI cable and eliminate the weak signal issue forever. This all happened in the first week after installing my new equipment. If it doesnt have, go for a manual restart. When the tech arrived, he didn't even know what issue I was having and why he was here. The reset process of the set-up box will begin shortly. If you're still experiencing issues, contact us . Heres how you can restart your modem or gateway to fix it: If you own a Flex device, connecting to the network using the WPS button might help in this situation. Contact Samsungs customer service. If none of these solutions solves the issue, you may want to contact Xfinity support. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. It is working, but it keeps freezing now, they said it is the cabling coming into my unit. Once activation is complete, press the Xfinity button on your remote to find your Guide, DVR, On Demand and more." Once your device is successfully activated, you'll be asked to configure your device and remote. it just happened to me after having no signal for 2 days. Had to come to customer forums just to learn it's probably a bad box. Now you can check if the channel can be changed. Additionally, you should also check that all of your cables are properly connected. Some cable boxes have a power button. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. If the issue is still not resolved, then you can try a few other things. Tap on the TV option at the bottom of the Overview menu. Error code RDK 03036 typically indicates a connectivity issue between the eMTA and the Comcast server, which is preventing or disrupting the services listed above. I also had my landline stop working. Xfinity Stream App LG TV Stuck On Loading Screen The app use to showcase Xfinity Stream logo as it loaded but now it just showcases "loading" and never does anything past that point. In which case you may find yourself having to reset the remote and pair it to your TV again. I have done the troubleshooting twice.no luck. If you run into trouble, please contact us to get you up and running as quickly as possible. Xfinity provides cable, phone, and internet services, so a connection issue could mean the internet is disconnected, or is experiencing difficulties. But it is 'working'. You will need to turn the power back on by pressing the power button. I'll update this post with the outcome of the visit. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-leader-3','ezslot_24',168,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-leader-3','ezslot_25',168,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0_1');.leader-3-multi-168{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:15px!important;margin-left:auto!important;margin-right:auto!important;margin-top:15px!important;max-width:100%!important;min-height:250px;min-width:250px;padding:0;text-align:center!important}If your TV is still in a frozen state, try power cycling your device by unplugging the power cord from the wall outlet, then plugging it back in after a few moments. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-medrectangle-4','ezslot_3',155,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0');If that doesnt seem to fix the problem, then it may be necessary to reset the box. To restart your box, you will need to unplug it from the power source and then plug it back in. You may have to wait several minutes for the cable box to completely boot up before being able to access all of its features. If you have the login credentials to the Xfinity account, go to xfinity.com/equipmentupdate and follow the instructions given. Also, remove the Ethernet cables from the modem. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. This ensures the TV boxes are communicating with the DVR box. If the box does not seem to be rebooting in the expected time frame, then it may be worth contacting the cable provider for assistance. Now, find power preferences using the down arrow button. Common resolutions include rebooting the eMTA or resetting the cable connection. After doing this, wait a few moments and plug the power cord back in, then turn your device back on. Click on, There will be two options: System Refresh and. Check if the outlet that youre using is working. And that is we are going to crawl down today. If your tv has a restart button, its fine. Thread starter Similar threads After plugging the box back in, wait five minutes to see if the boot issue resolves. Then, hurry up and press the WPS button on your device within 2 minutes. Your remote has an A button. What is the way to cook broccoli without losing nutrients. You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. [6 Options], Best Laptops With Matte Screen (Stay Productive Outdoor! I cant get hold of Comcast, the automated answering system just keeps saying reset the box and call back in 10 minutes,,,,,,. Once tests are complete, they will likely send you new equipment or book an appointment with a technician. This is exactly what I feared. Reboot the cable box and if that doesn't work, reset it either using the power button or by unplugging it. Sometimes the cable splitters can cause signal problems and prevent the equipment from working as it should be working. Nothing works. He was the third tech I had out in a week and was the most knowledgeable. Then, plug it back in. Hope you are now with a clear idea to get out of the troubles of the welcome screen stuck on Xfinity streaming tv box. I was told the TV box gets it's signal from the DVR box in order to work. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. Unplug the modem from the power outlet. HowTL is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. I was always told someone would call me back, or they would text me, or they would track my issue and keep me updated. The platform has enabled Cox to provide a more comprehensive service offering to its customers, while also improving the overall user experience. Bienvenue." No signal cable J Josephine1 Guest May 7, 2020 #1 Hi I need advice or help on this situation I have in my X1 cable box still having issues with no signal cable "X1 box stuck on "Welcome. Appreciate your assistance. It has happened here twice now in the last two months. Signal interference is also a possible cause. If you have a Smart TV, check the settings menu to see if you can manually adjust the language or region settings. Sometimes cable TV box has a damaged HDMI port or a faulty one due to some power outages. A factory reset might be the right solution in your case. Save my name, email, and website in this browser for the next time I comment. If you have a wireless TV box or Xfinity Flex device, you can also try restarting your modem/gateway and try connecting using the WPS buttons on the TV Box or Flex device. Check your connections are other set top boxes working? Pick troubleshoot and then click on continue. When the update is completed and the device is restarted, check to see if the error is resolved. I did that and now it is stuck on the welcome screen! It won't go past that screen. Voila! Go on and create your Xfinity ID here. Apr 14, 2020. There are several factors that can cause this problem such as a poor internet connection, faulty cable connections, a temporary. Log in to xfinity.com. However, doing so will restore the default settings on your device, and all saved preferences will be lost. 4. You may get some help by connecting your Xfinity with WPS buttons. You can try restarting it and see if that fixes the issue. The Xi6-T progresses to the "Welcome. I already have an open ticket with Comcast and have a truck rolling to my house scheduled for tomorrow morning. The set-top box will reboot automatically. Review the common solutions to make sure these issues aren't affecting your service and then press Continue. Bienvenue." It was an absolute nightmare and pure frustration for over a week dealing with tier 1 support that was absolutely useless, unless you could get them to escalate your issue. No, it is not necessary to reboot your cable box every day. That way, all of the unnecessary programs and settings will be cleared, allowing the TV to start fresh. There is a system refresh and a device restart. ), Best Black And White Laser Printer All-in-One, Stuck on Welcome. Make sure its typed RG6 for optimum transfer speeds. If the reset was successful, the logo of your cable provider should be displayed on the front of the box. Of course weve checked all the connections and there are no issues there - everything was fine beforeall we did was unplug things for a few minutes and now were stuck. My family made the shift to Xfinity a couple of years ago, and as the resident Smart Home Nerd, I was the one who had to hook up the Xfinity Cable Box and Internet. Click it and a help menu will appear on the screen. Instructions are given on xfinity.com/equipmentupdate. As soon as the lights stop blinking, your work is done. My telephone and internet works but not the X1 box or the auxillary box. Spectrum App is Not Working on Roku TV: How to Fix? I hope my experience has helped someone because I spent hours online trying to find anything to solve my issues to no avail. You can also use the WPS buttons to connect your device if you have a Flex device or TV box. The reset button on an Xfinity box is typically located on the back of the device. Then let go of the reset button or pinhole and wait a few minutes for the TV to reset. This restores the device with default settings like when you first got it new. You may be asked to enter your Comm Id or Account Number, which can be found on the back of the device or under Account in the Settings menu. He checked the signal, which was OK ( the internet and streaming app worked or). You should now see the Xfinity welcome screen. A few potential causes are that either the Xfinity connection has been interrupted or there may be an issue with the settings on the receivers/boxes. Additional Configuration To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. You could have a loose connection. If the coax cable gets damaged, it will send a weak or limited signal to the TV box resulting in no TV service. Resetting the TV box is another step after rebooting. Fix 1: Reboot Your Device Fix 2: Check The HDMI Cable Fix 3: Check All The Wires Fix 4: Power Cycle Your Router Fix 5: Update Firmware Fix 6: Wait For Sometime Fix 7: Factory Reset Your Samsung TV Fix 8: Contact To Customer Service How To Fix Samsung Smart TV Stuck on Welcome/Startup Screen 1. Click on the button for troubleshooting. Check if all of your cables are securely connected and if there are any loose connections that need to be tightened. Did they ever solve your problem? The consent submitted will only be used for data processing originating from this website. They can help diagnose and fix the issue so that you can get back to enjoying your TV. Basically, when you do that, most of the time the device gets its caches and memories cleared. If a connection issue is encountered and no fixes worked yet, try to connect to the Internet by the WPS button. We've tried resetting our modem multiple times, and we've unplugged the cable box and TV multiple times for 10 minutes. If the light is blinking, it can indicate that you are operating in standby mode or that an update is occurring. On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were accessible) and issue a restart. if so check the cable connection for tighneess. This is typically either a small black box or your wireless router. do you have more than one set top box? We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. If your signal is too low, then you may need to contact your cable provider for further assistance. Here are the different ways to go about it: If restarting the cable box doesnt fix your problem, try resetting it. 2. I tried moving the XG1v4-A box to other cable drops (the ones for the Pace boxes) and am still stuck on the "Welcome. Adobe provides a wide range of services and products, from creative and artistic tools to document and web technologies, and their experienced customer service team is available to answer questions and provide assistance with their products. Use the left and right buttons in the remote to get to, Get to Restart using the right arrow button. Unfortunately, when we sat down to watch the premiere of our favorite show last week, the TV refused to move on past the welcome screen. If your Samsung TV is stuck on the startup screen logo, there are several things you can try to get it fixed. It may be happening due to poor quality or wear and tear in the cables. Bienvenue loop. Finally, plug the Comcast cable box back in and wait for the cable box to reset and download new software. Bienvenido. Sometimes the HDMI cable may be loose, resulting in a weak signal. How to Fix Nintendo Switch Dock Not Working / No Green Light Issue? They can guide you through additional troubleshooting steps or help you further diagnose the issue. Your set-top box will be rebooted in a few seconds. Bienvenue." Once the cable box is off, wait a few minutes before plugging the cord back in. "x1 box stuck on the welcome screen," is about XFinity-Comcast Television. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. Sometimes, the simplest solution fixes the problem. Bienvenido. If youve been using Xfinity TV for a few years without replacing the TV box, its likely a good time to upgrade. My box in my room is stuck on the welcome screen, I have unplugged and reset. A restart may solve the issue instantly. This will reset the box and it should allow the receiver/box to reconnect to the Xfinity Network. But it sounds like this is somthing else. A few users reported that rebooting their TV boxes solved the issue. I had requested an experienced tech this time because the first two were nowhere near as knowledgeable. Manage Settings Dont turn off your cable box or the power while it restarts. Place a pin or a paperclip into the pinhole and hold it there for at least 10 seconds. You may also need to do a full factory reset if the issue persists. Xfinity Flex stuck on the welcome screen can be caused because you have attached cables to both ends of the TV and device. Youll find the Zoom option. Perhaps, AT&T would even help me pay my penalty for cancelling. And website in this browser for the cable box back in check that all of its features because you the!, it can indicate that you can manually adjust the language or region settings or book an appointment a. One due to poor quality or wear and tear in the last months. Or a paperclip into the xfinity stuck on welcome screen and wait for the cable box to completely boot up being! 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Displayed on the welcome screen, check if the outlet that youre using is.. Option at the bottom of the device with default settings like when you first got it new or the button!